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Shipments and Returns

Your pack shipment

Packages are generally dispatched within 3-10 days after receipt of payment and are shipped via UPS, hermes Royal Mail.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order.. Your package will be dispatched at your own risk, but special care is taken to protect fragile products.

Delivery to Non-Mainland destination

Northern Ireland, Republic of Ireland, Jersey, Gunersey, Isle of Man, Scottish Highlands and Islands, all fall in the 'non UK mainland', shipping rates for non mainland will incur higher rates.

Returns & Exhange

We pride ourselves in excellence, if for any reason you have recievied your product faulty or damaged please notify us with 5 working days of receiving your order, so that our specialist team can investigate the matter.
Returns and exchanges from non-mainland destinations are required to return items within 7 working days.
Please send emails customerservices@bangfresh.co.uk qouting your name address and telephone number and the problem you have experienced with your product and leave an email address for us to contact you.

Please view our full terms & conditions for more information.

Please note: we aim to reply to your email within 72 hours . However, it may take a little longer during peak seasons, where we will be dealing with a large volume of enquiries.