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Terms & Conditions

Delivery Terms and Conditions

Welcome to the Delivery Terms and Conditions. By placing an order, you are agreeing to the following terms and conditions of the sale;

• Packages are generally dispatched within 3-10 working days after receipt of payment.
• Orders are shipped via UPS Hermes with tracking or Royal Mail.
• Delivery fees include handling and packing fees as well as postage costs.
• If a parcel is returned undelivered, customer will be liable for re-delivery charge for lost Items.
• In the rare occasion were your order has been undelivered, please notify us within 15 days of placing your order by emailing us at customerservices@tenthcloud.co.uk
• Failure to notify us of any undelivered items you have ordered within 15 days, will result in us being unable to offer you a replacement.

Damaged Items

We pride ourselves on excellence, if for any reason you have received your product faulty or damaged please notify us with 5 working days of receiving your order, so that our specialist team can investigate the matter.
Please send emails to customerservices@tenthcloud.co.uk quoting name and address and the problem you have experienced with your product and leave an email address for us to contact you.
In order for us to investigate the matter, you must send us the item back with a completed returns form before we can make a decision. Any item being returned to us is at your own cost.
If the item does appear to be faulty or damaged, we can either offer you a replacement or a full refund.


• In order to be to entitled for a full refund, please notify us by emailing customerservices@tenthcloud.co.uk com with 5 working days of receiving your product. Please quote your reference number.
• Product should be in its original packaging and condition in order to qualify for a full refund.
• We advice that items are to be returned via recorded or tracked postal service as we cannot be held liable for any unreturned items.
• All refunds will be refunded with 14 working days via the method you have used to pay for the product.
• Please be aware that we are not liable for the costs incurred returning the item. All items must be returned to the following address:

Tenth Cloud Group

Site Terms and Conditions

By browsing and using this website, you are agreeing to comply with and be bound by the following terms and conditions of use.

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.